I am new to this website. I am trying to edit the website but this message keeps coming up:

"We are unable to log into the server, please check that the FTP username and FTP password are correct.

If you keep seeing this message, you could check your details using your FTP software.

You may also need to add our dedicated IPs to your allowed FTP list:
208.109.198.3
208.109.198.189"

I sent two emails to Brandon Jacobs but I haven't received any help. I would appreciate advice on how to resolve this issue.

Thanks.