1

(4 replies, posted in Support zone)

Hi Jason, that message will appear when the system has been unable to download the page you want to edit. This can be a temporary connectivity issue from our server to yours or it can be an issue with the FTP transfer if it fails or if your FTP settings have changed and the system hasn't been updated with the new details.

Let us know if you continue to experience this issue and we'll do what we can to help.

2

(5 replies, posted in Support zone)

Hi Simple, the system won't let you nest editable areas so for example you could not do this:

<div class="edit">
   <h1 class="edit">Title to edit</h1>
   <p>Text to edit</p>
</div>

If you could let us know the areas specifically that you are trying to make editable then we can diagnose this for you. Feel free to email this to us and provide as much information as you can to help us replicate your issues.

Geneally these sorts of things are very easy to resolve.

Due to the nature of the system it is not possible to list all of the potential issues that can occur along with a solution as there are too many variables involved so each issue needs to be looked at independently. Issues can arise from any number of things including invalid HTML on a page or FTP connectivity issues or a bug in the system or misconfiguration of your site settings.

3

(5 replies, posted in Support zone)

Hi Kendra, if you are trying to make your PHP include files editable then you will need to adjust your code. Here's a snippet from your index.php page:

<?php include 'header.php'?>

Change it so it conforms with the examples here:
http://smplc.ms/ssi

If you still have issues, let us know via email specifically which areas of a page you are trying to make editable so that we can test your site and diagnose what's going on.

4

(1 replies, posted in Support zone)

Hi Matt, I've emailed you about this, but for anyone else reading, checkout this:
http://smplc.ms/detectcms

You can use the code on that page to apply your JavaScript when not viewing the live site. So when viewing the site in SimpleCMS your links will load normally and not be caught in the click event.

5

(2 replies, posted in Support zone)

Hi Wendy, we're looking into this and we will send you an email.

6

(1 replies, posted in Support zone)

Hi Peter, you shouldn't have to use iFrames to get this working. You can make the content in each tab editable and when you click the tab it should show the editable area. It won't let you edit content within an iFrame (unless you were to edit the iFrame's URL via the sitemap as you suggested).

7

(1 replies, posted in Errors in the system)

Hi Dario, I don't believe we have received any communications from you. Could you please outline the issues you are experiencing so we may take a look for you.

8

(24 replies, posted in Tutorials)

Hi Aaran, I've just checked your account and have you haven't got any permissions on any of your pages therefore any new pages that are added won't have any permissions assigned to them so your users will be able to edit the page.

I have tested this with my account and it all works for me. If you are still having problems, could you give us a step by step process of what you are doing so I can try to replicate it and resolve any issues you may experience.

Hi Jason, which site is that happening on? Can you explain the process you are going through. It all seems ok to me.

10

(7 replies, posted in Tutorials)

The system only recognises relative paths

11

(2 replies, posted in Errors in the system)

Hi Mike, if you have specified to use your own sitemap.xml then you will need to include links to all of your pages that you want to display in the system, otherwise how would the system know those pages exist?

If you aren't using your own sitemap.xml then the system will crawl your site and generate it's own sitemap but this list is based on the pages the system crawls from your homepage, so if you aren't linking to all of your pages then the system won't display those pages as it won't know they exist.

12

(1 replies, posted in Support zone)

Hi Simon, you should really put your A tags inside the heading tags otherwise you are producing invalid HTML. Aside from that, SimpleCMS isn't setup to allow editing of the HREF only so you would need to have a parent element editable so you could edit the link in the WYSIWYG editor.

13

(1 replies, posted in Support zone)

Hi Future Sonix, SimpleCMS currently doesn't allow uploading of images that will replace existing images. The reason for this is your users may overwrite some key files and then they'll be knocking on your door wanting to know why their site doesn't look / work the same, which in turn you'll come knocking on our door. So to save everyone the hassle the system will upload new files as new files :)

14

(1 replies, posted in Support zone)

Hi John, the details submitted to that form will go to your admin email address. Currently there are no options to change this email address for the help page. The alternative is to change your admin email address by going to Account > My account

15

(1 replies, posted in Support zone)

You can edit text files through the Code view. You will need to enable the Code view for your users under Users > Permissions

16

(1 replies, posted in Support zone)

Hi Mitch, could you let us know the URL of the page you have the lightbox gallery on. Feel free to email the URL to us. Thanks.

17

(8 replies, posted in Support zone)

Hi, I have just checked your account and I can see that there is a slight issue with the edit button not appearing next to the editable area.

We have just updated the system and resolved this issue.

18

(1 replies, posted in Support zone)

Hi Susan, I've just manually updated your account and it should be working for you now.

19

(1 replies, posted in Support zone)

Simple solution - don't put spaces in filenames ;)

20

(1 replies, posted in Support zone)

Hi Rene, You can't edit the content of the iFrame through the index.htm page. You would need to edit the page that the iFrame is loading.

Hi Reflex, I've just looked over the HTML for the Testimonails page and you are missing the following class from the Testimonials link in the top navigation:

class="menutags"

When you add that class it will be the same colour as the other top navigation links.

I'm not sure what's going on with the hash tag that's being added to the URL. It could be something inside your JavaScript. I notice that when you go to the Testimonials page, after it loads the hash tag then appears in the address bar. Strange.

22

(29 replies, posted in Tutorials)

Hi Wendy, can you please post / email us the URL of the page this is happening on so we can see your HTML / CSS before making changes in the CMS. This will allow us to compare before/after HTML.

23

(5 replies, posted in Support zone)

How is it now? I've added VCF files to the allowed files that may contain HTML like data.

24

(5 replies, posted in Support zone)

Hi Simon, I have just updated the CKEfitor config to allow VCF files. Please let us know if you have any problems.

25

(2 replies, posted in Support zone)

Whoops, temporary glitch from a change I just made. It's been resolved now.

Thanks for letting us know and sorry for the inconvenience.